A4Terms & Conditions
1. Damage in transaction, email us the photos of the damaged with the packing material. We will reship another one with 2-3 days, please still keep the damaged items with the box. The carrier may come to inspect.
2. Wrong parts, either we shipped the wrong parts or you order the wrong parts. Please advise your VIN NUMBER, MODEL YEAR, and ENGINE SIZE. If you can provide us the photos of your car that will help us to determine your need. Advise us the parts number, (normally it is inside the box with the plastic packing material) we do not want to repeat the mistake. So we can server you better. If we shipped the wrong parts, we will issue you the prepaid shipping labels to get it back. If you order the wrong parts, you may need to ship it back and pay another shipping & handling fee for the second time shipping.
3. Some of the items may require professional skill to install, we strong recommend you have professional person to help. Also some parts may need to paint to match your colors. Please inspect this item and check it with the photos we have in our listing page. We do not accept claim if you have installed/painted in your car. Some parts may be shaped, you should be always careful when take it out from the packing material. We are not to compensate the labor expenses, towing cost, repair expenses, rental car expenses or other related expenses caused by damage or wrong parts order.
Photos are required when filing the damaged claim.
If the item is different with the photo in our listing, advise
the informationof the sticker via email (The one with the short description and part number).
So we will not repeat the mistake.
All sales are final, we only able to provide EXCHANGE at
buyer'sexpense WITHIN 30 DAYS. All item shipped have been inspected in detail to avoid any manufacturer flaw.
offerding on wrong item buyer will be responisible forshipping
and handling fee if item has been shipped out .Returnning the order will be at buyer's charge.
No EXCHANGE after 30 days of receipt merchandise.
Returns:We will give our best customer service to serve you and make you satisfied.All items are new and will be well packaged before we ship out, if you find any items arrived with damage or defective, please contact us, it is our responsibility to take care of it. We only warranty cost of parts. Any installation or other fees are non-refundable. We ship 99.9% of packages the same day if ordered before 2PM PST.If a part arrives damaged, or is defective, it is our responsibility to take care of it but it must be reported to us immediately.
- We only warranty cost of parts.Any installation or other fees are non-refundable.
- We ship 99.9% of packages the same day if ordered before 2PM PST.If a part arrives damaged, or is defective, it is our responsibility to take care of it but it must be reported to us immediately.
Payment:- Immediate Payment via PayPal. Please purchase and pay for the item through the sale, and do not manually send us a PayPal payment.
Questions:- We're here for you!
- We are proud to offer quality service and we want your transaction to go perfectly. Take advantage of our customer service representatives who are here to help you; contact us on . Thank you for your interest and we hope to do business with you!
Shipping:Your order will ship via either FedEx or UPS, and for smaller items they may ship via USPS. We ALWAYS provide a trackable shipping method for your item, so that you know when your item has shipped and can track it along the way.For UPS tracking numbers, which typically start with "1Z" you can log onto UPS website, enter your tracking number -- and presto! UPS tells you where it is. You can call UPS too at 1-800-PICK-UPS phone removed by .For FedEx tracking numbers, which usually start with "99" you can log onto FedEX website, enter your tracking number -- and presto! FedEx tells you where it is. You can call FedEx too at [phone removed by ].
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