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SHIPPINGWARRANTYISSUESRETURNCONTACT US The package will be shipped to your registered shipping address within 24 hours (except for weekends and public holidays) after payment is cleared.
Orders are typically shipped within 24 hours after payment is completed. A shipping confirmation with a tracking number will be sent to your email address when your order is shipped.
*United States Shipping:
We offer Free Shipping within the Lower 48 states! All packages are sent via economy or standard service by DHL eCommerce or USPS. We may ship each product separately from different warehouses for expedited delivery as we utilize alternative warehouses across the Continental United States. Same business day handling, fast delivery guaranteed!The usual arrival time our customers receive the package is within 4-8 business days. The shipping time of the following is sometimes maybe a little longer due to severe weather, holidays, or uncertain reasons. We do not have control of the current shipping status.
*China/Hong Kong Shipping:
All orders shipped to USA addresses will be shipped via very reliable SpeedPak shipping, SpeedPak is a shipping program cooperated with , EMS China, and USPS. Therefore, all USA buyers will receive the USPS tracking number and our package average arrival schedule normally takes 7-14 working days.
Hong Kong Post Registered Air Mail with Tracking Number will be applied to orders from other countries except for the USA, and the shipping time is varied depending on the location.
Shipping time may vary depending on your area. Please refer to our regional average shipping time chart.
Import duties, taxes, and charges are not included in the item price or shipping/handling price. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to offerding or buying.
Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges.
We won't under-value merchandise or mark the item as a gift on customs forms. Doing that is against U.S. and international laws.
We offer 90 Days warranty for all products.
We have over 10 years' experience in designing and manufacturing Auto and Motorcycle Parts & Accessories. Getting a high reputation from our clients. All products are based on high-standard material and comply with authoritative certification.
All our products have passed a strict quality examination and are packed carefully before shipping.
All items sold by us are being described to the best of our abilities, as accurately as possible, and with utmost conscientiousness on our part. However, to avoid any potential oversights, we respectfully request your assistance in helping us to make this a mutually satisfactory transaction by THOROUGHLY reviewing item descriptions and photos and asking all questions PRIOR TO offerDING.
We stand behind the quality of all of our products. All products are double inspected before stocking and dispatching. However, sometimes mistakes may slip by and the product may get damaged during the process of delivery.
If such trouble occurs to you, please take a minute to refer to the following instruction.
If the package arrives at your location with obvious shipping damage (including broken envelop, empty package and etc), please refuse the shipment.
If you find the item is defective after you accept the shipment, please save everything that is attached to the package, including all the documents, and contact us immediately, either through message or email address.
You should state your item ID, item title and what the damage is clearly in your email. And please be advised that digital photos must be attached to the email you send.
And please bear in mind that you should contact us within 30 days from the day you receive the package, or it will be your own responsibility to take the loss of the defective item.
We aim to provide you with the best online shopping experience, and it's really important that you love your purchase fromus.If you would like to Return, Refund& ExchangePlease contact us ASAP, indicating the reasons and problems.
1. If you received the wrong item or the item was damaged, please do not worried and contact us firstly. We will resolve it ASAP.
2. If for any reason you are not happy with your purchase we also gladly accept returns. You will receive a full refund for the cost of the merchandise. Item(s) must be returned in original, unused condition within 60 days with original tags/packaging. When we receive your package we will process the return within 14 business days. You will receive a refund of the item price.
If the item has no defective or quality problem, the Return of product is accepted provided:
(1) request for return is submitted in form of email to us within 30 days from the date you received the item, and
(2) the item has NOT had any serial number removed or defected, and
(3) the item MUST be in ORIGIONAL condition, and
(4) Buyer is responsible for the return shipping fee.
And please bear in mind that you should contact us within 30 days since the day you receive the package, or it will be your own responsibility to take thelostof the defective item.
If you have any problems with your purchase, shipment, return/exchange, or any others, please e-mail us and let us resolve the problem before leaving us negative response. We will reply to you ASAP, if there is no response within 48 hours (except for weekends and public holidays), please check the spam in your mailbox.
At AnzioAuto, your 100% satisfaction is our priority and what we are working for. We are always trying our best to be your best seller.
We are always searching for the newest-designed products in many lines with the best quality and best price, what was called money for value.
If you have any questions or require any assistance in any way, please feel free to contact us. Our friendly Customer Service Staff will answer all questions and resolve any problems as quickly as possible with you.
Business hours:Sunday to Thursday, 18:00 to 3:00 PST
Monday to Friday, 9:00 to 18:00 Hong Kong Time
We suggest you contact us by message for the concern of faster and safer communication. Emails will be replied to mostly in 24 hours.
Note:
We try our best to reply to your emails as soon as possible, however, due to the high volume of daily incoming emails and time zone difference, we may not be able to reply to your emails immediately. Please allow 1 business day for us to respond. If you do not receive any reply from us, please check your email to ensure your mailbox has not reached full size and also the spam in your mailbox.
Due to some ISP SPAM filter settings, you may not be able to receive our replies; if you have problems receiving our emails, you may need to use a different email account to contact us.
Please email us before leaving any negative response or opening any dispute on .
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