Shipping & Handling
The shipping fee for your order is based on its weight and destination, as well as the shipping method selected.
Available Shipping Methods: UPS & USPS
Daily Shipping schedule : Mon ~ Friday ( 5pm PST ) *Except holiday
US Customers:
- Ground: 8 business days
- 2nd Day Air: 2-3 business days
- Next Day Air: next business day by 3 PM
Details about shipping and transit times
Buy12Volt fulfills 99% of orders from our Los Angeles, California primary location. The following transit map is for shipments from our Los Angeles warehouse. Items which ship fromone of our alternate warehouses will be noted on the item page. Items in our warehouse \"In Stock\" ? ships the same or next business day. We ship most of our orders with USPS, butmay also use other carriers to send your package.
Ground Shipping
Processing Time: 1-24 hours
Delivery Time: 2-8 business days
2nd Day Air Shipping
Processing Time: 1-24 hours
Delivery Time: 3 business days
Total Ship Time: 2-3 business days
Next Day Air Shipping
Processing Time: 1-24 hours
Delivery Time: 1 business day
Total Ship Time: 1-2 business days
USPS Transit Times (used for most orders that ship with Standard Shipping)
Canadian Customers:
The following shipping methods are currently available:
- Standard Shipping: Varies
- Priority Shipping: 6-10 business days
- Express Shipping: 5 business days
- Global Express Shipping: 1-3 business day
We do not consolidate shipments to Canada and ship packages on every business day to ensure fast delivery of your order.
For information on the payment methods that we accept based on the provenance of the order, please see our Payment Methods page.
International customers:
The shipping fee for your order is based on its weight and destination, as well as the shipping method selected. Please therefore use the \"Get shipping quote\" link on product pagesor on your shopping cart to view the available shipping methods and rates for your order.
Brokerage fees, duties and any other applicable taxes or import charges are the sole responsibility of the customer and are based on rates provided by your country and the shippingcourier. Buy12Volt cannot control or quote you on these taxes, fees or charges. Please contact your local government for more Return Policy
Return for refund within: 30 days
Return for replacement within: 30 days
Standard Return Policy Overview
You may return merchandise purchased from Buy12volt for a refund or a replacement, provided that the procedures and requirements are followed. All returns require a return merchandise authorization (RMA) number. An RMA number must be issued within 30 calendar days after the date of purchase. An RMA number is valid for 14 calendar days after it is issued.
Buy12volt Warranty Policy
Buy12volt will honor a 30-Day limited warranty on \"Brand New, Factory Sealed\" products which are not under manufacturer warranty. These items must be returned to buy12volt, not their original manufacturer. All warranty claims must be made through buy12volt customer service. Refurbished product Warranty Policy
Buy12volt will honor a 30-Day limited warranty on products labeled as \"Refurbished\", \"Factory Reconditioned\", or \"Open Box\". These products must be returned to Buy12volt and not their original manufacturer.
Part & Accessory Warranty Policy
Buy12volt offering 30 Days exchange/Refund Policy for returns. Buyer must return defective item(s) within 30days after package(s) received. There will be a minimum of 10% restocking fee and will be charged for the shipping. The items must be in new condition. Damage caused during installation is not considered as product deficiency and will not be covered by warranty. Any returns made without an RA number will be sent back at the shipper\'s expense. We will exchange any defective products. Refunds are not available for defective and opened products.Buyers pay for all return shipping costs. Read details on item description page for more information.
Speakers and Subwoofers Warranty Policy
Speakers and subwoofers that have been installed by a certified professional and have been found to be defective can be returned within 30 days of the original ship date for warranty replacement.
Additional shipping costs may apply and the assessment of such costs is at the sole discretion of Buy12volt
Speakers and subwoofers that have been abused or misused are ineligible for warranty replacement. Abuse and misuse as defined by Buy12volt includes but is not limited to:
- Blown Woofers
- Burnt or blackened voice coils
- Melted adhesives
- Coils lacking continuity or separated from the former
- Punctured or damaged surrounds
- Bent, chipped or broken frames
- Worn or Broken terminals
- Frayed or disconnected wires
- Ripped spiders
- Damaged back plates.
- Speakers and subwoofers that have been abused or misused and are considered out of warranty will be returned at the buyer\'s expense.
Warranty will not covered if :
Misuse, abuse, defacement, physical damage of any kind, and improper installation / operation.
Video and multimedia equipment with damaged or cracked screens.
Subwoofers and speakers are not warranted against being blown, burned or abused.
buy12volt defines speaker/subwoofer abuse as, but not limited to, burnt voice coils (blackened, no continuity, melted adhesives, coil separated from the former, etc.) punctured or damaged surrounds, broken speaker terminals, bent, chipped or broken frames, ripped spiders or damaged back plates.
Submitting items for warranty in any of the above conditions will result in refusal of any associated warranty requests and return shipping will be charged to have item returned at customer\'s expense.
Buy12volt shall not be held liable for incidental loss of use, installation or removal and re-installation charges associated with defective or returned product. Products that have been improperly installed may not be covered by this or any other warranty.
Dead on Arrival (DoA) Claims must be submitted within 7 days to be eligible for a replacement or refund.
Professional installation receipt documentation is required for all dead on arrival claims.
Some manufacturer\'s have no replacement warranty and can only be sent for repair.
Refunds
A processing fee of 10 percent will apply to the value of merchandise returned for a refund and will be charged for the shipping. Refunds are applied to the payment method used at the time of purchase 5-10 days after our receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping cost. On items with free shipping returned for a refund, the original shipping cost that we paid the shipping carrier will be deducted from your you purchased a product that you wish to exchange for an alternate item, you can return the item for a refund and simply place a new order for the item you desire. We do not apply store credit to your new purchase. If we see a new purchase for equal or greater value of your return, we will waive the 10 percent processing fee.
Defective Merchandise
Merchandise that is discovered to be defective upon receipt will be replaced. You may also return defective merchandise for a refund; however, a 10 percent processing fee will apply and will be charged for the shipping. The processing fee will only apply if you choose to return the merchandise for a refund. No fee will be assessed if we are permitted to resolve the issue by replacing your defective merchandise. If we find no defect for defective returns a $30.00 testing fee will be charged.
Damaged Merchandise
All packages are inspected for damage prior to leaving our warehouse. If your merchandise is damaged during shipment by the shipping courier, please contact us immediately as we must be informed within 10 calendar days from the date of receipt for all damage/shipping related claims. Damaged merchandise can be replaced with the same model only. You may also return damaged merchandise for a refund; however, a 10 percent processing fee will apply and will be charged for the shipping. The processing fee will only apply if you choose to return the merchandise for a refund. No fee will be assessed if we are permitted to resolve the issue by replacing your damaged merchandise.
Return Shipping
The cost to return merchandise to buy12volt for refunds, exchanges, warranties, and Death on Arrival(DOA) products is the sole responsibility of the customer and any charges, taxes, duties, or fees associated with the return shipment will not be reimbursed. This cost can be equated to the cost of driving back to any local retail store to complete a return.
Customers are not liable for shipping charges if the incorrect item was shipped or if an item has been damaged/lost in transit by the carrier. Refunds for lost or damaged packages will be issued after a claim has been filed, and approved by the carrier and buy12volt has received final confirmation of payment.
If an item you received is defective, we will definitely replace the item with a new one; however, we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.
Replacement Terms
We will send a product replacement for an authorized return following the completion of receiving and inspection at our facility. The replacement will ship within four business days following our receipt of your return (excluding weekends and national holidays). We do not send advance replacements or replacements before we receive and inspect the returned merchandise.
To receive a replacement quicker, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.
Returning Items
Please click \"Return it Now\" Button at bottom of description page on listing to request an RMA number. You will be required to complete our product return form which will also provide helpful instructions for your return.
All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), and all instruction booklets and paperwork. The RMA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.
To locate the nearest shipping outlet, you may contact the following carriers:
UPS: [phone removed by ]
FedEx: [phone removed by ]
USPS (Post Office): [phone removed by ]
Remember, returned merchandise that is lost or damaged during transit is solely the shipper\'s responsibility (which is you when you return a product to us). It is important to save the tracking information and to properly insure all merchandise being returned to buy12volt.
Return Exceptions
Although our return policy is quite flexible on most items, there are some exceptions, as written below:
- Any product not purchased from buy12volt
- Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
- Any product from which the UPC code has been removed from its packaging
- Any product that exhibits physical damage or abuse
- Any product for which you have submitted a mail-in rebate
- Products that are not eligible for return for any of the above reason(s) will be sent back to you at your cost and expense.
All the warranty items must be returned to our facility to begin warranty service. We then send your item to the manufacturer for or authorized manufacturer service center in our territory for warranty service.
Note :
Buy12volt is not responsible for typographical errors. All typographical errors are subject to correction.
