responseHere at Rudy\'s Performance Parts we are committed to customer satisfaction. If you are satisfied with your order, please leave us 100% positive response as we will do the same for you. If for any reason you are not satisfied with your order or have any problems at all, PLEASE call or email us and we will do everything we can to resolve the issue. We value your business and we are not satisfied until you are.
Shipping All orders placed Monday-Friday before 2:00 PM EST will be shipped the same day via UPS Ground, FedEx or USPS as long as the product is not on back-order. Tracking information will be automatically uploaded to when the item has shipped. The address on your PayPal account MUST be verified. Additional shipping charges may apply to Alaska, Hawaii, Puerto Rico and Canada. Please message us on if you need to inquire about expedited shipping.
Rudy\'s Performance Parts does NOT ship to international or PO Box addresses. Should you purchase an item from Rudy\'s Performance Parts using an international or PO Box address, Rudy\'s Performance Parts reserves the right to cancel and fully refund your order.
ALL programmers bought from Rudy\'s Performance Parts will be sent with signature confirmation and any purchases over $500.00 may also be sent with signature confirmation. Upon delivery, if no one is available to sign for the product, the shipper (UPS, FedEx, USPS, etc.) may attempt to deliver the merchandise another day OR hold it at a local hub for customer pickup.
Rudy\'s Performance Parts is NOT responsible for any packages that are damaged from shipping. ALL packages should be inspected for damage at the time of delivery. If you receive a damaged package, Rudy\'s Performance Parts will open a damage claim with the shipper and will refund or replace your product once the claim has been complete.
Rudy\'s Performance Parts ships products from multiple warehouses across the country in order to get your products to you the quickest way possible. Your order will ship from the nearest warehouse that has the product in stock. Please note that your order may come in multiple shipments/packages and your shipments/packages may arrive at different times.
ReturnsAll of our parts and accessories are returnable and refundable (exclusions apply, such as custom tuning and custom built items). You MUST contact us within 30 days of the shipment date in order for us to accept a return. The item in which you are returning MUST be unused, uninstalled, in the original condition, and in the original packaging. To begin the return process you MUST contact us to obtain an RA number and RA form (if applicable) prior to sending the item back. Returns will be jeopardized at the customer’s expense if they are sent back without a return authorization number. All returned items are subject to a restocking fee of up to 15%. Labor, installation, surcharges or any other applicable fees from the original purchase are non-refundable. If you are returning an item due to an error caused by Rudy’s Performance Parts or its business partners (i.e., damaged or defective items, incorrect part shipped, etc.), we will cover all freight charges on the replacement items. Refunds will be credited back using the method you used to initially pay for the item less any restocking fees (exclusions apply). Refunds will be credited within 10-14 business days after the item has been received back to our warehouse and inspected. If you have any questions or concerns regarding the return of an item please feel free to contact us through .
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