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For cars earlier than year 2000, please also provide year, model. If you are anoversea buyer and the car is not make for USA, please provide your VIN number. You need to verify the OE part number in the description below. If you do not know the OE number of your part, you may want us to verify the parts for you.Then please provide us your VIN (Vehicle ID Number) along with your payment,so we make sure to ship out the right parts.
Important Notice: Before you buy any auto parts, please run the COMPATIBILITY TOOL (Enter your vehicle Year, Make and Model). Please also remember to read the "important Notes".
German Parts Supply is a Mercedes-Benz and BMW parts online wholesaler, and carry over20,000 SKUs of BMW and Mercedes-Benz Car, Van and SUV general and replacement parts. Our specialist team have been in Mercedes and BMW parts industry for over 40 years, so make sure to CONTACT US if you are not sure what you are buying.
We purchase shipping insurance for all International Shipment, purchase signature confirmation for Shipments over $250, and purchase delivery confirmation for all other shipments.
We process the shipment within 1 business day after the payment is received and cleared. In most cases, order will be processed within few hours during normal business hour.
United States Postal Service (USPS)
We ship worldwide.The majority of our domestic shipments are via USPS Priority Mail, and International shipments are via USPS Express Mail International and USPS Priority Mail International. Most international shipping and handling fees are calculated automatically according to your location.
FREE and or FIXED PRICE shipping.
Free and or fixed price shipping will be done through the shipping carrier of our choice, which may include USPS Priority, First Class, Parcel Post, or UPS, DHL, FedEx. Free and Fixed Price shipping applies ONLY to items specifically stated as being shipped for free or with a fixed price. Free and Fixed Price shipping fees may not cover insurance. Free and Fixed Price shipping applies to shipment ONLY within the 50 contiguous states.
Note: Your phone number is required for UPS and International Shipment.
We accept PayPal and VISA/MasterCard payments through PayPal. PayPal has proven to be a secure, safe, and fair method for payments made and or received.
1. If your item is damaged upon arrival, email us the photos of the damages with the packing material. We will file a claim with the carrier and insurance company within 2 business day. Please keep the damaged items with the box. The carrier may come to inspect.
2. Please inspect the item(s) and check it with the photos we have in our listing page. If we shipped the wrong parts that you did not order, we will issue you the prepaid shipping labels to send it back. If you order the wrong parts, you may ship it back and pay for the shipping & handling fee. In order to avoid wrong order, we suggest you to provide your VIN (Vehicle ID Number) before purchasing so we can verify the parts you need.
3. Some items require professional skills, equipment and tools to install, so we recommend you ask a certified professional person or auto shop to install the parts. We do not accept claims if you have installed/painted the items. We also do not compensate expenses included but not limited to medical expenses, labor expenses, towing cost, repair expenses, rental car expenses or other related expenses caused by wrong installation/inspection procedures or wrong part ordering.
4. All item shipped have been inspected in detail to avoid any manufacturer flaw, and we guarantee you will be satisfied with any and all purchases from us. If you do not like our products, we will issue refund, less shipping and handling fees and 20% restocking fee. Refund request must be made within 14 days of the merchandise received date.
Shipping damage must be reported and filed with us immediately. Lost in transit must be reported and filed in writing to us immediately. These will benefit you in getting your items reshipped sooner. Please keep the item(s) and take the photos with the packing material and email to us. We will reply within 24-48 hours.
Manufacturer provides WARRANTY for the products.
*** SEND YOUR QUESTIONS! ***
It is very important that you discuss with experts before you make any decision. We educate our customers. Our Mercedes-Benz and BMW specialists will answer your questions from Monday to Friday, 9:00 AM to 4:00 PM, Pacific Time.
Please click the <Ask Seller a Question> .