[ Shipping ] Shipping
US Domestic Shipping Notice - All items will be dispatched within 24hrs(Mon-Fri) Our carrier collects all the parcels at 4:30am PDT, any payment paid after 5:00am PDT will be shipped the next day at 4:30am PDT. If you paid Item Shipped On Est.Delivery Time Before Apr. 1st at 4:30am Apr. 1st at 5:00am Apr. 5th - Apr. 7th After Apr. 1st at 4:30am Apr. 2nd at 5:00am Apr. 6th - Apr. 8th
*If our estimated delivery time and ’s are contradictory,please refer to the standard delivery time of ours. Estimated Delivery Time From To Service Est.Delivery Time US US UPS or Fedex Ground 3-5 Business days Outside of US DHL FedEx 4-7 Business days
*Tracking number will be updated in 24 hours after shipment. Please provide the following shipping information for your order
Full physical address
*Otherwise your shipment will be deferred. We are not responsible for any shipping lost caused by wrong shipping information. Shipping Rate
If our item listing doesn't show the shipping cost to your place.please contact us to calculate the shipping fee for you. International Shipment
For international shipment, we do not cover any import taxes or duties. Import tax is charged by the government, not us. Our item price and shipping cost do not include any import tax which will be charged by the shipping company when you got the parcel. Please be noted that is not the extra shipping fee. [ Warranty ] Free 2 Year Warranty:
All AutoModPlanet products have 2 year warranty (unless otherwise stated).In the very unlikely event that you have a problem with our product, please contact us via messages.
If you are unhappy with your purchase for any reason, you can return it to us in an un-used condition in the original packaging within 30 days of purchase and we'll give you a refund or exchange. The refund/Exchange will not include postage/ costs. Please note you MUST contact us to obtain a Return Authorization Number before returning any part. Any parcel without the Return Authorization Number will be rejected *If your item is faulty or was incorrect, you must contact our sales representative before returning the parcel and we will endeavour to solve the problem effectively. Video or picture is required to show the item condition before we issue the Return Authorization Number.
1. Any returned item(s) without Return authorization number will be rejected.
2. Please return your item(s) in original packaging and ensure that all packages are securely wrapped
3. We will not accept responsibility for loss or damage of goods during transit, please ensure that the insurance cover option is taken where possible
4. Upon receipt, all products will be inspected at our discretion in 3-5 business days. Then, the updated result will be informed.
If you have made a mistake on purchase and wish to cancel the order before it is dispatched please contact us by massages or email as quickly as possible. Note:
All parcel will be collected by carrier at 8:00am on Monday to Friday. [ F A Q ]
Will this fit my car?
We have used the compatibility list as a guide for buyers to use, but the data system is not accurate and incomplete sometimes. Please make sure you have read through the whole listing and paid attention to “note” and “notice”. If there is any uncertain, please use the message to check with our sales first.
How much does delivery cost and how long will it take?
You can check the delivery cost in the listing “Shipping and payments” section by selecting your country and entering your zip code. If it is not specified, please provide us your shipping address and zip code via message. For US domestic shipping, the delivery time is around 2-5 business days. The international shipment delivery time is around 5-10 business days.
When will my order be dispatched?
We will arrange the shipment in 1 business day after the payment is cleared. The tracking number will be updated on in 24 hours after the shipment. Please notice that there is no shipment during weekend and holidays.
What do I do if I have not received my order?
Please simply contact us via messages, and then, we will get back to you as soon as possible with the update. Usually, we will follow up every shipment till customers get their order.
What payment methods do you accept?
We currently only accept payment via PayPal. You can also use PayPal as a guest and pay using a debit or credit card.
Can I amend my order?
Sorry no. Once the payment is cleared, we cannot amend any item(s), quantities, or add or remove items. We are also unable to change the delivery address. Therefore, please double check all the order information before making payment.
What do I do if my product is faulty?
Please simply contact us via messages, and then, we will get back to you as soon as possible. It will speed up the process if you could provide us some pictures or video to illustrate the issue details.