Instruction not included. Professional installation Content• 1PCS Front UPPER Grille, LOWER Grille SHIPPING PAYMENT RETURNS WARRANTY ABOUT US SHIPPING
• Every item will be inspected and packed carefully before shipping.
• We ship your order within NEXT BUSINESS DAY(order cut-off time 21:00 PT), please note that we do not handle any orders in weekend nor holidays, all orders come during weekends or holidays will be processed in next working day.
• Orders from same customer in same day shall be sent off together in one package. However we do not take combine shipping request as long as it's free shipping. Contact us please before purchase when multiple items are your targets, we could make a better offer for you.
• Please understand that once the order is accepted by courier, it's out of our control. Shipping could be delayed by various reasons such like the weather, strike, or anything unexpected, we don't take responsibility for delay due to "severe weather".
• Buyer is responsibility to theaccuracy of delivery address, and pay attention to the delivery updating(we guarantee all orders can be tracked online). Once the package forced to return to us due to wrong address or attempt delivery but failed over two times, we have no choice but ask buyer to pay second shipping charge, not to mention the terrible delay it caused.
• In seldom case, the courier could lose your package in transit, we will re-send another as soon as confirm with courier.
• We ship to AK/HA/PR ONLY WHEN order is available for USPS Shipping, buyer who from such location will be asked for additional shipping charge if the merchandise can be sent only via commercial logistics like FedEx/UPS.
• Please be aware that your order could be putted on porch or at the front of door when nobody at home,in very rare instances, package could be stolen, we are sorry that the courier and us do not take any responsibility, as long as it's showing "delivered" in system, the only help we can offer is provide prooves when police need it. PAYMENT
•Instant Paypal payment is the preferred method of payment.
• We will only ship to the confirmed shipping address given with the order.
• We must collect proper sales tax if order shipped within TEXAS or to STATES THAT COLLECT SALE TAX TO E-COMMERCE ORDER. By law, sales tax is automatically computed on products.
• Please notice that additional charge for expedited shipping is non-refundable.
• All sales is final, any taxes at second sales is uncompensated . RETURNS
• We offer 60 days return window, it means you could return the order freely in 60 days upon receipt for NO REASON and get partial refund(15% restocking fee need to be deducted) . Please note that it requires that item is unused/uninstalled/unmodified, as the same condition as it's delivered, and the return shipping costs can not be covered by seller. Though, we hope every buyer could inspect the part as quick as you can, to confirm if the part is the right one you need and make an early decision. In case the item arrive directly to workshop, please tell merchanic to inspect it clearly before set it up so hurry.
• Doesn't fit(although vehicle on compatiblity chart)/Damaged in transit/fail after installed/malfunction during use
ABOVE SITUATION will be regarded as seller own responsibility, we will provide replacement for free, or full refund after item returned(seller pays).
Receive different item from listing/short of accessories or components
ABOVE SITUATION will be regarded as seller own responsibility, we will provide correct item or components for free, buyer will be asked to return the wrong item(seller pays).
Buyer purchased wrong item, like we list a left side part in listing while buyer need acutally right side, still place order carelessly.
ABOVE SITUATION will be regarded as buyer's responsibility, but only when the item has been unpackaged and tried to installed, buyer should pay the return shipping charge plus 15% restocking fee.
•We will provide a pre-paid shipping label for the return. We will not reimburse any return shipping charges incurred if our pre-paid shipping label is not used.
• Generally, every refund request should have the purchased item returned to us. We strong recommend the return procedure inside , it helps both seller and buyer process return smoothly. In cases buyer can provide photos/pictures as proof, showing the item is dead/malfunctioning, we fully trust our customers and will refund directly without ask for the item back.
• REFUND takes a few days to process, usually next business day after the returned item arrives, please don't worry.
• We do not accept returns if the item(s) has been used/installed, working properly but buyer decided to return, or has been modified for some reason after buyer have received the item(s).
• We provide one year limited, unmileage warranty. That means within one year upon receipt, buyer has the right to claim replacement, once the item brokes down or work improperly during normal use. The warranty only covers a parts replacement of a defective part unless the isn't available while a replacement claim files, in such casewe will provide full refund in first 3 months, and each month start the fourth month, -10% of purchase price. For example, in 6th month after receival, buyer can still have 70% money refundable.
• The warranty does not extend to normal wear and tear of products; products damaged due to environmental conditions including rain, snow, hail, salt, or natural disasters; products damaged due to accident or collision; or product damage caused by other faulty parts.
•All items must be in their original condition and must not be damaged due to incorrect installation upon return. Products damaged as a result of abuse, misuse, improper repairs or maintenance, improper installation, alteration, or modification will not be covered by the warranty.
• We need buyer's detailed description of failure to find out the cause, we may also ask for photos or videos, pls understand.
• Any WRONG ITEM/DOESN'T FIT/DON'T NEED/DOESN'T AS DESCRIBED reason is unacceptable after 60 days upon receipt.
•The warranty is limited only to the original purchaser and is non-transferable.
•Under NO circumstances will our liability exceed the amount of the original sale.
•EACH WARRANTY DOES NOT COVER ANY LABOR COSTS OR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS, BUT NOT LIMITED TO, PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME, LOSS OF USE OF THE VEHICLE, INCONVENIENCE, AIR FREIGHT CHARGES, RENTAL VEHICLE CHARGES, TOWING CHARGES OR ACCOMMODATIONS RESULTING FROM A DEFECT IN OR FAILURE OF THE PART. ABOUT US
• Our Working Time MON to SAT 9:00-23:00 CST
• We have many years experiences in germany and korean car parts wholesales.
• message is prefered, it's the only communication methode approved by .All messages will be replied within 3 hrs in working day.
• We maintain high standards of excellence and strive for 100% customer satisfaction! response is very important to us.
• Any problem please feel free to contact us first, we believe no problem isirresolvable through honest communication! Copyright © partformance. All Rights Reserved.