615 Willowbrook items for returns can be accepted without prior agreement and without a copy of the RMA which will be emailed to you upon application to return the goods.
Returns due to faulty items or incorrect items being received, in this event please contact Cool Rims. In some cases, we will request that the customer send the item back to us however we will reimburse postage costs of the cheapest method of traceable carriage. In the event of Cool Rims needing to inspect the goods in the event of a claim under the manufactures warrantee then it will be the responsibility of the end user bearing the cost of the return of the goods using the cheapest traceable method and a refund given once the goods have been inspected and verified that the fault is due to product failure. In the event of the problem being due to misuse then it would be the responsibility of the end user to arrange collection of the goods. Guarantee, if the item develops a fault which is covered by the manufactures guarantee and is during the manufacturers warrantee period then we will repair the item and in the event of this not being possible we will replace on a like for like basis. The company does not accept responsibility for damage to any equipment in which our products are used for the purpose other than those for which it was designed.
Cool Rims comprises of a team of highly focused and motivated automotive professionals and all of us have Petrol flowing through our veins. If it's got an engine in the front/back, or preferably in the middle and low to the ground, we love it!
With this in mind we hope it will have you racing back to score us 5 stars and leaving excellent response. If not, we want to know about it and we will certainly begin a full investigation on your behalf.
Customer service is our number one priority - it is what sets us apart from the rest - and if you don't make us aware of any problem you may have we can't rectify it for you. This will in turn also help us to improve the experience for other customers and put things right where you feel they may have gone wrong.
You can email us. We would love to hear from you and interacting with the motoring community is our favorite past time, being the total ‘petrol-heads' that we are. Send us pictures of the world's most challenged cars, stunning cars, or downright bizarre cars – captions always give us a laugh too or just information of any events you want to share with the Cool Rims community – this is your domain so please feel free to utilise as you wish (obviously within reason!)
The following conditions apply to and are deemed to be incorporated in all contracts for sale and supply of the company's services and materials. By purchasing an item from Cool Rims you are agreeing to aoffere by the following Terms and Conditions.
Ordering From Us
The placing of an order expresses acceptance of our terms and conditions of business. All prices shown include Value Added Tax (VAT) at the statutory rate current at the date of invoice. Due to Systems Limitations we are unable to deduct VAT for export out of the UK. We are only able to ship to mainland US addresses, no APO or FPO addresses either. Please check the shipping configuration on each item to see if postage is possible to your area.
Payment and Selection of Items
The accepted payment method is Immediate payment through PayPal only It is the customer’s responsibility to ensure that the correct item has been chosen to fit the vehicle supplied. The make, model and year stated refer to the production run of the vehicle not the actual year of the vehicle. If clarification is required, please check prior to ordering. Within the items specifics as stated on the Cool Rims website it shows detail on what is involved with the fitment of the equipment. This information is passed to us from the items manufacturer. Cool Rims cannot be held responsible for any inaccuracies with this data and the items fitting instructions take items ordered will be dispatched on the next working day from the day ordered and sent on the delivery service selected on checkout. Working days are classed as Monday to Friday excluding Public and Public Holidays and closure days as specified in our opening hours. You will be kept informed of the progress of your order and parcel-tracking data will be sent to you by email. Once the item has left us we are in the hands of the carrier in order for them to attain the target delivery time.
IMPORTANT - IF THE ITEM IS DELIVERED DAMAGED YOU MUST SIGN FOR IT AS DAMAGED AND NOTIFY US WITHIN 24 HOURS OF RECEIVING ORDER.
We will endeavor to deliver the goods as specified on the delivery service selected at point of order. If the item is not delivered by our contracted carrier service within the timescales advised please advise us and we will downgrade and refund any payment to the next level of delivery service. We would ask that you do not arrange any events that are relating to receiving the item until it is has actually been received and it has been checked fully by yourself to ensure it is intact and correct.
Privacy and Data Protection
Cool Rims will not share any address, contact details or payment details with any other parties. We may contact you to advise you of any special offers. If you do not wish to receive this notification, please let us know in writing.
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