Hi dear, When you place an order, please leave a message to tell us(Such as 1.1 and 1.2 formats), We will make mats according to your requirements. 1.1-format: car model, year of make and the floor mats color your need ?Format?Brand + Model + Struct + Year of Make + Color e.g.: Mercedes + ML350 + 4-door Sedan + 2010 + Black? 1.2-format: Use VIN?Vehicle Identification Number? *17 character limit, not case sensitive. The letters "O", "I", and "Q" never appear in a VIN. e.g.: 4GBB5GB6AA1234567(^_^Type in your VIN or upload a photo of the barcode ) VIN Search Index: 1.2.1. It's best to use the barcode on your vehicle's driver's side door jamb. 1.2.2. But if it's not there, look under the driver's side windshield. 1.2.3. If the barcode is unclear, include the VIN digits. 1.2.4. The VIN can also be found on your registration card. HYBRID CARPET FLOOR MATSSet of 4, Front & RearCarpet floor mats are custom-fitted to vehicle floor patternEnhances interior appearance and provide optimal protection to original carpetNo-slip, nibbed underside prevent mats from sliding Color-matched to vehicle interior Thanks for your offer. Item will be shipped from Hong Kong post on the 48 hours after your full payment has been received. !!Rate the seller on the time it took to mail the item, not the time it took you to receive the item!! See the policy here Delivery time:----By Airmail: Generally, about 2-3 weeks to UK, USA, AU. ----By Express: Generally, about 5-10 working days to UK, USA, AU. ----delivery to US, UK, Australia and Canada usually takes 7-14 working days;----delivery to countries except US, UK, Australia and Canada usually takes 7-21 working days;----We can also ship the item through express service like DHL, UPS, if you are ready to pay the extra charge. To know the details please contact us with email. We ship to address. Please make sure your address in is matched with your shipping address before you pay. The images are for reference only. Please take the item you get as the standard. Please indicate your personal requirement, such as colors, packages, value of declaration etc, at paypal's message when you pay to us.Notes: We will NOT be responsible for any delay during delivery including but not limited to customs postage checking, strike, force majeure etc. As a buyer, it is your duty to pay the tax when you make a order from abroad. Our price does not include taxes, VAT, or other hidden charges. Terms of salesReturn & RefundRefund or replacement request is available only the requests within 1 week after parcel received & returning the item as the same condition as received.Please contact us to request a return authorization. Your name, sale number, and reason for return should be included in the email. All items returned must contain all original packaging materials.Please repack the item carefully. Items returned will be tested and a new replacement will be shipped to the buyer immediately when found defective. In the event that a suitable replacement is not available then a refund will be issued. Shipping, handling and insurance fees are non refundable.If the item is found non-defective, the item will be sent back to the buyer at buyer's expense. Items returned without RMA number will be refused and returned to the sender. Buyer is responsible for All Return Postage and Shipping Charges. Buyer is responsible for additional shipping costs for items that are returned refused and/or undeliverable. We do not accept any returns without an authorization number on the box or label it is beingAbout us About US: Our working time: Hong Kong time :Monday to Friday 9:00 am to 4:30 pm.We do not work holidays in Hong Kong.if you send email to us,In our working hours will be resumed within 48 hours.If you we are not satisfied with the product or service ,please contact me and don't give us negative or natural response,We must give you a satisfactory solution.response & DSRs (Detailed Seller Ratings).We depend on our reputation and customer satisfaction to succeed.Therefore, Your response and DSRs are extremely importantto us as better DSR scores affect our search placement on . We would like to earn your good response and 5 star DSR rating. Your action will help us offer our milk and bread . If we have not given you reason enough for 5-star grades on each DSR then please let us know how we can earn your 5-star rating before submitting yourscores!Contact us Contact us through message in EnglishAfter ServiceDear friends: When you receive the item, if items have quality problems or other questions, please do not panic, you tell us, we will give you a satisfactory answer, if there are serious problems, you pass a pictures to our mailbox, when you send the pictures we receive, we will consult with you to your final will give you a satisfactory answer, thank you! Unconditional Return PolicyDear friends: If you can not accept our program, you need to get a full refund, you accept the project within 14 days contact us, we will give you an item return address when we receive your return project, we will immediately refund your money, (PS returned item shipping paid by the buyer) Thank you! Welcome once again to buy our project, thank you!