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- Q: When will I receive my item?
For US Orders:
1.**Economic Shipping (8 - 12 business days)
2. Standard Shipping EMS (5 - 7 business days)
3. Fedex International Economy (3 - 4 business days) or DHL Express (1.5 - 2 business days)
For Other Countries:
1.**Economic Standard Shipping (8 - 20 business days)
2. Expedited Shipping EMS (6 - 8 business days)
3. Fedex International Economy (4 - 6 business days) or DHL Express (1.5 - 2 business days)
Your orders will be shipped out within 1 business day, excluding weekends and holidays.
**You may need to wait for a few more days before the rest of the delivery info show up!
- Q: Why didn’t I receive my tracking number?
If you did not pay with Paypal or your email provided is not valid you would not get a tracking number. Also be sure you have checked your "junk" box as FedEx.com/DHL.COM emails are sometimes treated as spam and may automatically be routed to Junk.
- Q: How is import duties?
A: Please note that import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to offerding or buying.
Limit for US: 200 USD; Australia: 1000 AUD; UK: 16 Pounds; Germany: 22 Euro.
Based on our experiences, USA / Australia / New Zealand / Japan customs almost never charges duties. As for other countries such as Canada, UK, Germany, France, if shipped via Standard Post or EMS, chances of duties being charged are much lower as as well.
- Q: How do I track my package?
A: We will process shipping labels and packages within 1 business days (Mon-Fri) after receiving the order. After that, PayPal will send you an email with the tracking number of your package.
If you can not find the tracking information for any of your package from us, please message us and we will for sure provide the tracking number for you!
- Q: How do I pay?
A: You will receive an automated email containing a link. to pay with PayPal to checkout, where you will be able to quickly and conveniently pay for your purchase. Once you've paid through the normal checkout process you will receive an automated email from Oem Direct indicating that the payment has been successfully received.
- Q: Do you offer technical support?
A: No, we do not offer tech support. If you plan on offerding on the item, make sure you have the technical knowledge and the expertise to properly install and use the item listed. Damage caused by improper installation and/or handling is not covered under any warranty implied or otherwise.
- Q: How do I change the delivery address/cancel order after placing an order?
A: To keep our customer satisfied. We process all of our orders on a timely manner. Orders will be shipped out within 1 business day. Please be careful when placing an order. If you want to make any change regarding to a recent order, please send us an message right-away, we will do our best to satisfy your request.
- Q: Do you ship internationally? How long does it take?
A: Yes, But be sure to consider your own country’s duties/taxes as we are not responsible for them.International shipping speed varies because it involves with U.S. postal office and your local postal office. It usually takes 7-10 business days, if your package keep you awaiting for more than 20 business days, do not hesitate to let us know, we will help you with our best effort with your order.
- Brand new, never been tried on & used
- Exactly same as picture!
- Comes 1 pair of carbon fiber Hood Vents
- Made of high quality grade A real carbon fiber
- Ultra U.V. protected - prevent from fading for years
- Perfect show & performance mod
- Professional installation is high Fitment: GT-R R35
1. Where do you ship your product from?
Order will be shipped out from our warehouses in Taiwan, or in Hillsboro, OR USA.
Your item will be professionally & carefully packed in custom made boxes. Your orders will be shipped out within 1 business day, excluding weekends, after confirmation and verification of your payment information. Orders are not processed for shipment on weekends and holidays.
2. How long shall I wait for my package?
Economic Shipping 8 - 12 business days
Worldwide EMS (Express Mail Service) 4 - 7 business days
Fedex International Economy 4 - 6 business days
DHL Express 1.5 - 2 business days
Tracking number will be emailed to you the next business day
We gladly accept PayPal and all major credit cards Visa, MasterCard, Discover and American Express via PayPal.
You can just use the checkout to pay for the item
INTERNATIONAL BUYERS – PLEASE NOTE:
Import duties, taxes, and charges are not included in the item price or shipping cost.
These charges are the buyer's responsibility and vary by country/location. Please check with your country's customs office to determine what these additional costs will be prior to offerding or buying. Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges.
1. What kind of warranty do you provide?
We are confident about the quality our product. Thus, we offer a limited 60 day comprehensive warranty for all of them, upon the date the item is received. Most aftermarket items do not come with instructions and professional installation for all items is highly recommended. We will try our best to post more general installation guides or FAQ on our blog. Buyer assumes all risk on installation and usage. No exchanges will be issued on products that have been damaged or used improperly (Modified). Our goal is to ensure that all customers will have an enjoyable purchasing experience, if you find any problems with the item do not hesitate to contact us and let us know. We will work with you and solve the problem.
2. All returns - defective or otherwise - have to be preauthorized.
Please contact us to get an authorization and returning address before sending the item back. Original packaging is needed. Please contact us within 24 hours upon receiving the item and return it within 7 days after being preauthorized.
3. 30 day return policy
If any quality problems within 30 days (From sales date), the fees of returning or exchanging will be bore by our side, If during 30 to 60 days, each side will bear half of above fees. If over 60 days, all of them will be charged by buyer's side. Any request for refunding caused by personal reasons, such as dislike or unwillingness for the product, 50%-80% of total price will be charged as restocking fee and shipping losses. Private disassembling is not allowed, we will not provide any forms of compensation.
I like to product, how do I leave a response?
Thanks for supporting us. You can leave your response either by clicking the link on the right side of this page, or reply the response email sent you after your purchase.
1. Every dissatisfaction will be taken good care of by us, please don't leave any negative response before you contact us. We will resolve every issue for you and make every effort to match five stars.
2. Your satisfaction is our priority, if you are satisfied with us, please leave us Five Star response.
Work Time: Monday to Friday
Our Mission is to provide the highest quality auto accessories at the best price with courteous and responsive service, every time!
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