AIR SPENCER Air Freshener CS-X3 (Complete) Scent life: 6 to 8 weeks (will depend on weather / temperature of where the air freshener is stored Sliding window to adjust the intensity of fragrance 100% AUTHENTIC EIKOSHA Made in Japan This Complete case Set comes with ONE CSX3 Case & ONE CSX3 Refill ONLY Usually most item are shipped within 1-3 business day upon payment verification For most products we do ship internationally! (Except for heavy weight / Auto Body Products) Please contact us for international shipping quote! Free Shipping rates are applied to all 48 contiguous states only (Excluding Alaska, Hawaii, Puerto Rico, Guam, and APO FPO address) If package is returned to us because buyer provided a wrong or undeliverable address, buyer need to pay for reshipping charge Import duties, taxes and charges are not included in the item price or shipping charges. Please check with your country's customs office to determine what these additional cost will be prior to offerding/buying. PLEASE CHECK THE PACKAGE BEFORE SIGN FOR IT. UPS/Fedex WILL NOT ACCEPT ANY DAMAGE CLAIM IF THE RECEIVER HAVE SIGN FOR THE PACKAGE. IF YOU RECEIVED A DAMAGE PACKAGE PLEASE DO NOT SIGN FOR IT AND REFUSE THE PACKAGE, THEN CONTACT US IMMEDIATELY THAT YOU RECEIVE A DAMAGE PACKAGE SO WE CAN FILE DAMAGE CLAIM AND PROCESS YOUR REPLACEMENT IN A TIMELY MANNER. Order will be usually shipped out the same or next business days once the payment is made and cleared. We only ship to confirmed PAYPAL addresses. Your PAYPAL address must match your Shipping address. Service transit time is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season. If you have not received your shipment within 30 days from payment , please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction! Shipping charges do not include custom & brokerage fees, buyers responsible for all custom and brokerage fees. All sales are final, please read our description carefully and ask questions before placing your offer Please keep the original box and the shipping label because if anything wrong with the product. We only accept return package with the original packaging (Box and Label) No claims can be filed over 18 days after package has been delivered If product is defective upon arrival, please email us immediately with a digital photo of the product, we will assist you with the returning procedure and we will be cover all shipping charges If product is damaged upon arrival, please e-mail a digital photo of the problem. We will file a damage claim to the shipping company. After claim has been approved, we will re-ship the item at shipping company's cost If the package is lost in transit, replacement or refund will only be issued after a lost claim has been approved by shipping company If buyer received incorrect item, please e-mail us with a digital photo of the item. We will issue a prepaid return shipping label and charge for re-shipping charge. (For domestic shipment only) If buyer purchase the wrong item by error and wants a return, shipping and handling charges is not refundable, buyer will also be charge for return shipping cost and require a 15% to 30% restocking fees If buyer purchased the wrong item by error and wants an exchange, buyer have to pay for all shipping charges We maintain high standards of excellence (five stars review)and strive for 100% customer satisfaction! response IS VERY IMPORTANT TO US. However, If you have any questions or concerns, feel free to contact us and we will do our best to assist you in resolving any issues. Your satisfaction is our primary concern. If you are not satisfied with your purchase in any way, please let us know and we will correct any problem before you leave any neutral of negative response. Our facility is located in Los Angeles, Southern California. Your satisfaction is our No.1 goal! Customer Satisfactory 1.Do not hesitate to contact us any time before and after your purchase, we are committed to your 100% customer satisfaction. 2. We back our commitment with superb service & customer satisfaction guarantee. 3. We are here and ready to assist you with any questions or concerns you might have before or after the purchase. 4. Our goal is to make sure you are a happy customer and pleasant shopping with us. response If you are satisfied with the purchase and our total service, your comment is very important in our business success. Please take a minute to leave us a positive response with an overall Detailed Selling Rating (DSR) of 5.