Dear Buyer,
Welcome to QUALITY OEM INC, a small family-owned business located in South Florida.
We are glad to offer you a wide range of used parts for AUDI, MERCEDES, INFINITI, JAGUAR, LEXUS, LAND ROVER, and most cases used electronic parts need to be adapted by an official vehicle dealer or certified mechanical shop, i.e. reprogramming or removing of anti-theft protection from your vehicle is required. So, if you just plug an item in, in most cases it will not work or will work will ship all orders within 1 business day of receiving payment. Though, whenever possible, we will do our best to dispatch your order the same we ship all orders via priority mail. If you need to receive an item faster, please send us a message before buying it and we will discuss available shipping options.
All international orders are shipped via DHL. Usual delivery time is 3-5 business days.International buyers will often have to pay import charges. Customs processing may cause delays that we cannot control.
- WARRANTY AND RETURN POLICY
30-day warranty, excluding items for parts or not working.
We accept returns only from US buyers. FREE RETURN SHIPPING for any reason, EXCLUDING parts or not working items.
If the item is not what you expected or you think that it might not work, please choose \"DOESN\'T FIT\" as a return reason. In such a case you will automatically receive return label and full refund without any charges.
If you choose \"DOESN\'T WORK OR DEFECTIVE\" as a return reason, we will be able to accept return only with an official dealer (or certified mechanical shop) paperwork provided.
Our reputation is very important for us. If you are not happy with your order, please contact us and we will work with you to resolve the issue.
